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How to Sell & Track Repairs

How To Sell a Repair

  1. Head over to the Invoice module.
  2. Select Repair as the type of invoice.
  3. Search for, or scan the repair service you are selling.

Tip

You can specify the status of a repair and add notes to the order for an optimal experience.

  1. Finalize your transaction
Tip

Alice POS will eventually send notifications to remind your customer of the return date and status of their repair. 

How to Edit the Status of a Repair

  1. In the Repair module
  2. Right click on the item and select Repair status.
  3. You will then be able to modify the item’s status.

How to Finalize a Repair

  1. In the Repair module
  2. Right click on the item that was repaired and select Finalize transaction.
  3. You will then be able to finalize the transaction.
Note

You may also return a repair by looking for your customer in the Contact module.

How to configure Repair Services

If you offer repair services, you can used services offered by the Master Alice POS.

  1. Click on the Setup gear at the top right of your screen
  2. Click on the Service tab and select Repair
  3. If you want to use the same repairs configured in the Master database, simply check Activate in my store
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