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How to Carry Out Transactions on your Moneris Payment Terminal

In order to access possible actions for your Moneris payment terminal, please go to Tools –> Pin Pad.

A new sub-menu will be displayed with the possible actions:

Reprint last receipt

This option allows you to have the terminal prints your last transaction record. Here’s how to proceed:

  • In the “Tools” menu, select “PIN pad”.
  • Select the Reprint last receipt option.
  • Follow the instruction on the terminal.

Close current batch

This option allows you to close your terminal batch.

  • In the “Tools” menu, select “PIN pad”.
  • Select the option Close current batch….
  • Follow the instruction on the terminal.

Current Batch Total

This option allows you to see your current terminal batch total.

  • In the “Tools” menu, select “PIN pad”.
  • Select the option Current batch total….
  • Follow the instruction on the terminal.

Force Manual Entry

To complete this type of transaction, you are required to have the client’s card in hand. If you do not, you are exposing yourself to the risk of fraud.

  • In the “Tools” menu, select “PIN pad”.
  • Select the option Force manual entry.
  • You will have to log in.
  • Follow the instruction on the terminal. The following windows will open up in Alice.

Retrieve a pending invoice

This option is especially useful when there is a terminal problem and you are unable to complete your transaction.

  • Have your terminal receipt in hand.
  • In the “Tools” menu, select “PIN pad”.
  • Select the option Retrieve a pending invoice.
  • The Pending Invoice Recovery window will open.
  • Enter the transaction reference number that appears on the POS Transaction Report. The Moneris reference number is 10 digits long, starting with 001.
  • Press OK.
  • You will be taken to the invoice module where the payment information will appear once you re-enter the items that the client purchased.
  • Once all the items have been added to the invoice, press the Payment button.
  • The information from the previous transaction will be displayed and you can complete the transaction.

How to refund a transaction

When operating with a semi-integrated terminal, you must absolutely refund an item sold from the original invoice.

There are multiple ways to find your customer’s original invoice:

  • In the invoice window, you can scan the bar code on the receipt.
  • You also go into the Contact module, find your client and from there go to the Invoice tab and find the invoice in question. Not recommended if you are using the Quick Sale customer.
  • Or, use the search button in the Invoice window and enter the invoice number in the window that will be displayed:

  • It will then display the Invoice search results with the searched invoice and the items sold linked to it.

In the Invoice search window, find the item that you wish to refund and right click the item in question.

Select Refund item. This option brings up the information from the initial invoice, the item and the price that the item was purchased for in the Invoice window.

You can now close the search window and return to the Invoice window to complete your transaction.

You can also add items in Sell mode and finalize your transaction.

This should be the only method you will use to make a refund with your terminal in Alice POS.

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